Return & Refund Policy

Return & Refund Policy

Last Updated: October 2026

Order Cancellation

You may cancel your order before it has been shipped or entered production. Orders cancelled at this stage will receive a full refund.

Once your order has entered production or has been shipped, it can no longer be cancelled.

Return Eligibility

We accept returns within 14 days of the date you receive your order.

To qualify for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase, such as your order confirmation or receipt.

Please do not return your item directly to the manufacturer. Contact Customer Support before sending any item back.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can review the issue.

We will work with you to resolve the issue as quickly as possible. If the issue is due to our error, we will cover the return shipping costs.

Return Shipping & Fees

  • Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item.
  • Customers will be charged shipping costs no more than once for each order, including returns.
  • No restocking fees will be charged for approved returns.

How to Request a Return

  1. Contact Customer Support to request return authorization. Include your order number, the reason for your return, and any relevant photos.
  2. Wait for your request to be reviewed and approved. Once approved, we will provide the appropriate return address and detailed return instructions.
  3. Return your item according to the instructions provided.

Returns sent without prior authorization may not be accepted. Customer service contact information is also included in your Order Confirmation Email.

Customer Support
Email: service@handuvia.com

Return Address

Address:

Room 1309, 13th Floor, Building 4, Courtyard No. 3, Wanxiang Road, Fengtai District, Beijing, China

Please contact us before sending your return.

The address above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, your return may need to be sent to a different address.

Please wait until your return request has been reviewed and approved. Customer Support will confirm the appropriate return address and instructions for your specific request.

Refunds

Once we receive your returned item, we will notify you by email. After inspecting the item, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The exact time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the estimated processing period:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take additional time for the refund to be officially posted.
  3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Email: service@handuvia.com