FAQ

How can I place an order?

Select the products you would like to purchase, add them to your cart, and proceed to checkout. Enter your delivery and payment details, review your order, and complete payment.

Once your order has been placed successfully, you will receive an Order Confirmation Email.

Can I change or cancel my order?

Please contact Customer Support as soon as possible. Change or cancellation requests are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided the order has not entered processing, production, or shipment.

Once your order has reached one of these stages, changes or cancellations may no longer be possible.

What should I do if I do not receive an order confirmation?

Check your spam, junk, or promotions folder first. If you still cannot find the email, contact Customer Support with the email address used at checkout and any available order details.

Which payment methods can I use?

Available payment methods are displayed at checkout. Depending on your location and the options enabled for your order, these may include major credit and debit cards, PayPal, Apple Pay, Google Pay, or other supported methods.

How do I apply a discount code?

Enter your valid discount code in the designated field at checkout and select “Apply.” Before completing payment, check that the discount has been reflected in your order total.

Is checkout secure?

Payments are handled through third-party payment services designed to process transactions securely. Please refer to our Privacy Policy for details about how personal information is handled.

How long does delivery take?

Orders are generally processed and shipped within 5 business days after payment confirmation. Estimated delivery is 10–20 business days after shipment.

Delivery estimates do not include processing time. Actual delivery may vary depending on your destination, carrier operations, customs procedures, and other circumstances. Please see our Shipping Policy for details.

Where can I find my tracking number?

Your tracking number will be included in your Shipping Confirmation Email once your order has shipped.

What if my delivery is delayed?

Transportation delays, severe weather, and customs inspections can affect delivery schedules and tracking updates. If your shipment appears unusually delayed, contact Customer Support with your order number and tracking details so we can assist.

Can I return a product?

You may request a return within 14 days of receiving your order. Items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase.

Please contact Customer Support for return authorization and instructions before sending anything back.

What if my order arrives damaged, defective, or incorrect?

Please contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos of the product and packaging. We will review the issue and advise you on the next steps.

How long do refunds take?

After receiving and inspecting your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 5–15 business days.

The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.